Can I assign all available resources to
a project automatically?
I want to decide who have access to projects, how
do I do that?
How do I know who logged onto the
system and when?
Can I export my reports to other file
formats like Excel?
How can I see which issues are
resolved?
How many tasks can I have in a project?
Why can I not choose a task in My
Active Tasks? (Only applies if you have
the
Approval Management Module)
Why is it so important to assign the
correct task type?
How do I set a task to finished?
How do I search in the 3f Software
Planner?
For how long is data kept for
statistical purposes?
When should I use Non Project Tasks?
What happens if I do not use the Gantt
diagram? (Only applies if you have the
Gantt
diagram and Planning Module)
What is a floating error test case?
(Only applies if you have the
Test
Management Module)
What happens if I lose the top-level
administrator password?
I know that the software I licensed is
locked to the computer/server I installed
it in, but what should I do if I want to
move it to another computer/server?
What is the difference between an
Enterprise Manager and a top-level
administrator?
Can I assign all available resources to
a project automatically?
If you have the
Approval Management module you cannot. The reason is simple, if
you have 5 available resources, chances
are that they all have different skills,
hence, assigning all 5 resources
automatically would create a situation
where some resources are assigned to
projects where they cannot work on, and
you would have to manually "un-assign"
them from the project. On the other hand,
if you do not have the
Approval Management module all
resources are automatically given access
to all projects.
I want to decide who have access to projects, how
do I do that?
If you want to decide who have access to a
particular project, you will have to
enable or get the
Approval Management module. The
approval Management module lets you setup
users with different user levels. In
addition, you can also decide who have
access to what project. To know what
else you can do with the Approval
Management module
click here
How do I know who logged onto the
system and when?
In the Administrative Console, you have
access to several logs, one of which will
show you who logged into the system, from
where, and when.
Can I export my reports to other file
formats like Excel?
Yes, you can export Acrobat, Excel,
TIFF, and Rich Text file formats.
How can I see which issues are
resolved?
Yes, in the
issue
management system you can filter by
"Resolved" and "Un-Resolved" issues.
How many tasks can I have in a project?
There is no limit to the number of
tasks you can
add in a project.
Why can I not choose a task in My
Active Tasks? (Only applies if you have
the
Approval Management Module)
There are two reasons why you cannot
choose a task in the
My
Active Task. One reason could be that
the task has not been approved by the
Project Manager. Task
must be approved and time tracking must be
set to Yes (done by the Project Manager)
before you can work on it. Another reason
could be that you checked the checkbox
"Show My Scheduled Tasks" and you are not
scheduled to work on the
task you
want.
Why is it so important to assign the
correct task type?
If you do not set the correct task type,
then your system will be giving out wrong
data in reports using the task types such
as the Enterprise Time report.
How do I set a task to finished?
Tasks are automatically finished when
there are not remaining hours.
Remaining hours are set in the
Project Console. See
knowledge-based article form or
information on this subject.
How do I search in the 3f Software
Planner?
Throughout the system you may search
for tasks,
issues, Job ID's etc. Choose search from the menu to
load the form where you may enter your
search criteria.
For how long is data kept for
statistical purposes?
Data are kept in the system for as
long as the system lives.
When should I use Non Project Tasks?
Non Project Tasks are tasks that are
not directly related to a project but can
be worked on by different people in your
organization. A typical non project task
in a company general research, accounting, schooling
or seminars. You can modify existing non
project tasks or add your own.
What happens if I do not use the Gantt
diagram? (Only applies if you have the
Gantt
diagram and Planning Module)
Nothing other than if you don't use
the Gantt Diagram, you won't have a visual
representation for tracking the progress
of the project tasks. Using the Gantt
Diagram enables you to do a more detailed
planning of your resources (e.g.,
manpower).
What is a floating error test case?
(Only applies if you have the
Test
Management Module)
A floating error test case is a system
test case that is set up once an
issue has
been resolved. The idea is that as issues are resolved, they are entered into the
floating
test case so that the person
responsible for testing knows
when to test a particular issue.
Furthermore, it assures that resolved
issues are tested for quality assurance
purposes.
What happens if I lose the top-level
administrator password?
If you lose your top-level
administrator password, then you have a
real problem. The top-level password
cannot be recovered because all passwords
are encrypted.
Should this problem arise, contact our
technical
support team
I know that the software I licensed is
locked to the computer/server I installed
it in, but what should I do if I want to
move it to another computer/server?
Since the software is locked to the
computer in which you have installed it,
you will have to send us an
un-registration key and request a new key
each time you move the software. The
un-registration key is our proof that the
software was in fact uninstalled.
What is the difference between an
Enterprise Manager and a top-level
administrator?
An Enterprise Manager is a person who,
by default, has access to all projects,
statistics, etc. in the system. The
Enterprise Manager can create projects,
set up user accounts, delete user
accounts, etc.
A top-level administrator is the person
who, at any time, can get into the system
even if all the accounts have been
disabled.
For example, you have an Enterprise
Manager who finds out that he or she will
be laid off and so decides to do harm to
the company by disabling all accounts or
change all logins and password. In a
situation like this, the top-level
administrator can always log onto the
system and bring all the accounts in order
by using the top-level administrator
account. Always remember to change the top
level administrator password by logging in
using the following credentials:
Login: Administrator
Password: 123
